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My Account
How do I create an account?
 

1) Click the "Order Status" link at the top of our site.
2) Select "I am a new customer".
3) Enter your email address and select a password.
3) Then simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private. Please view our privacy policy for more information.

How do I edit my account information?
  Click the "Order Status" link at the top of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information. Some items, such as poker chip samples, have a free shipping option. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Our warehouse is located in San Diego, California, so the cost of your shipping is based upon the weight of your order and real-time UPS rates to your location.
I forgot my password.
  Click the "Order Status" link at the top of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  We're confident that you'll be overwhelmed by the world-class quality of our clay poker chips. In fact, we back all of our chips, as well as the rest of our products, with a 15-day money back guarantee. If you are not satisfied beyond your expectations with your purchase FOR ANY REASON you may return it in its original condition within 15 days of receipt for a full refund (or exchange) less shipping charges. It’s that simple. Note samples are not returnable. Please see our return policy for complete details on how to return items.
When will my order ship?
  Orders typically ship within one business day of purchase, and usually the same business day. If there are any known exceptions, these will be made known on the product detail pages of each item. Also, after placing your order, you may click the "Order Status" link at the top of our site to track the status of your order. You will receive a shipment confirmation email with shipment tracking information when your order has shipped. The tracking numbers you receive via email may not be immediately usuable as UPS and the USPS may take several hours to update their system after pick-ups.

Custom Chips - If you ordered custom poker chips, production time takes 2 weeks after you've approved your artwork. To initiate the artwork process, you first need to respond to your order confirmation email with your specific artwork instructions (just a couple of sentences telling our artist what you want designed, and attach any images/logos you already have).


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Over 25,000
Satisfied Customers!

"This is the way internet business should be."

-James Merriwether
South Bay, FL

"I placed a very complicated order with different quantities of each chip in the line. I promptly received exactly what I ordered. Oh yeah, the chips are awesome!"

- Alan Campbell
Brookline, MA

Read testimonials from hundreds of other satisfied customers!

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