prides itself on customer service and satisfaction. Our aim
is to exceed your highest expectations in terms of both chip
quality and customer service.
Satisfaction is Guaranteed
We're confident that you'll be overwhelmed by the world-class
quality of our poker chips. In fact, we back all of our chips,
as well as the rest of our products, with a 15-day money back
guarantee. If you are not satisfied beyond your expectations with
your purchase FOR ANY REASON you may return it in its original
condition within 15 days of receipt for a full refund less shipping
charges. It’s that simple. Note
samples are not returnable.
these terms when returning an order:
will refund the full purchase price of the order minus shipping
charges. Shipping charges are non-refundable, except in the
event that BuyPokerChips.com has shipped the wrong items.
returns require obtaining a Return Merchandise
Authorization (RMA) number. Please either email
us at: ,
or call us at (866) 62-CHIPS, (866) 622-4477,
or (858) 733-1055 to get an RMA number prior to
returning any merchandise.
Refunds will only be made in the same form as the original
payment within 15 days of our receipt of a return.
recommend using a shipping method that is traceable so that
your shipment will not be lost in the mail. We cannot be responsible
for defects or damage caused by customer error.
on Damaged Goods
If your order arrives damaged upon delivery, please
report it to us within 24 hours by either emailing
us at ,
or by calling us at (866)
62-CHIPS, (866) 622-4477, or (858) 733-1055.
It is imperative that you contact us promptly so
that we can work out the details with our shipper
within the allowable time frame, and so that we
can remedy the situation for you as quickly as possible.
All Returns to:
1680 Baker Creek Place
Bellingham, WA 98226