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| International Shipping |
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| Do you ship to my country? |
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In addition to US shipments, we currently ship to the following 32 countries: Aruba, Australia, Austria, Barbados, Belgium, British Virgin Islands, Canada, Costa Rica, Denmark, Finland, France, Germany, Guam, Hong Kong, Japan, Luxembourg, Netherlands, New Zealand, Northern Ireland, Norway, Portugal, Puerto Rico, Republic of Ireland, South Africa, South Korea, Spain, Sweden, Switzerland, United Kingdom, US Virgin Islands, and Wales. Occasionally, we add countries. To see if we ship to your country, please create an account by clicking the "Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. |
| What are my payment choices? |
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We currently accept Visa, MasterCard, American Express, and Discover cards. Please note that we will not ship your order until we receive payment from you. |
| When will my order ship and what are my shipping charges? |
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Orders typically ship within one business day of purchase, and usually the same
business day. If there are any known exceptions, these will be made known on the
product detail pages of each item. Also, after placing your order, you may click
the "Order Status" link at the top of our
site to track the status of your order. You will receive a shipment confirmation
email with shipment tracking information when your order has shipped.
Shipping is automatically calculated prior to submitting your payment information. Some items, such as poker chip samples, have a free shipping option. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Our warehouse is located in San Diego, California, so the cost of your shipping is based upon the weight of your order and real-time UPS rates to your location. |
| What is the return policy? |
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We're confident that you'll be overwhelmed by the world-class quality of our clay poker chips. In fact, we back all of our chips, as well as the rest of our products, with a 15-day money back guarantee. If you are not satisfied beyond your expectations with your purchase FOR ANY REASON you may return it in its original condition within 15 days of receipt for a full refund (or exchange) less shipping charges. It’s that simple. Note samples are not returnable. Please see our return policy for complete details on how to return items. |
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