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Return Policy
Easy Returns. Free Exchanges.
The Sidepot Clay Poker Chips Company prides itself on customer service
and satisfaction. Our aim is to exceed your highest expectations in terms
of both chip quality and customer service.
Your Satisfaction is Guaranteed
We're confident that you'll be overwhelmed by the world-class quality
of our clay poker chips. In fact, we back all of our chips, as well as
the rest of our products, with a 15-day money back guarantee. If you are
not satisfied beyond your expectations with your purchase FOR ANY REASON
you may return it in its original condition within 15 days of receipt
for a full refund (or exchange) less shipping charges. It’s that
simple. Note samples are not returnable.
Please note these terms when returning an order:
- We will refund the full purchase price of the order minus shipping
charges. Shipping charges are non-refundable, except in the event that
Sidepot.com has shipped the wrong items.
- All returns require obtaining a Return Merchandise Authorization (RMA)
number. Please either email us at:
 ,
or call us at (866) 62-CHIPS, (866) 622-4477, or (858) 733-1055 to get
an RMA number prior to returning any merchandise.
- Refunds will only be made in the same form as the original payment
within 15 days of our receipt of a return.
- We recommend using a shipping method that is traceable so that your
shipment will not be lost in the mail. We cannot be responsible for
defects or damage caused by customer error.
Returns on Damaged Goods
If your order arrives damaged upon delivery, please report it to us within
24 hours by either emailing us at ,
or by calling us at (866) 62-CHIPS, (866) 622-4477, or (858) 733-1055.
It is imperative that you contact us promptly so that we can work out
the details with our shipper within the allowable time frame, and so that
we can remedy the situation for you as quickly as possible.
Send All Returns to:
Sidepot Clay Poker Chips
4645 Cass St., Suite 104
San Diego, CA 92109
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