US customers will only have to pay sales tax if located in California, as our warehouse is located in San Diego.
International customers will not be charged any sales tax upon placing an order, but may incur duties and/or taxes upon receipt of goods according to their individual country’s import laws.
I have a question on my charges.
Click the "Order Status" link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "Order Status" link at the top of our site. Click on the "Print invoices" link and follow the prompts to view and print invoices on prior orders.
When will my credit appear on my account?
Credits usually take 10-15 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s), or upon placing your order for all custom orders.